Hearts of Wonder Nurseries Privacy Policy

Introduction

Hearts of Wonder Nurseries (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our nursery and use our services. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

Information We Collect

We may collect and process the following data about you:

Personal Information

  • Contact Information: Name, address, email address, phone number.
  • Child’s Information: Name, date of birth, medical history, dietary requirements, and any other information necessary for the care and safety of your child.
  • Emergency Contact Information: Name, relationship, and contact details of emergency contacts.
  • Attendance Records: Dates and times of attendance.
  • Payment Information: Bank details and records of payments made.

Technical Information

  • Cookies: Information collected by cookies and other tracking technologies as you use our website.
  • Log Data: IP address, browser type, and usage information.

How We Use Your Information

We use the information we collect for the following purposes:

  • Service Delivery: To provide childcare services, including maintaining accurate records of your child’s attendance, health, and wellbeing.
  • Communication: To contact you regarding your child’s care, nursery updates, and administrative purposes.
  • Compliance: To comply with legal obligations and regulations.
  • Improvement of Services: To analyze and improve our services, website functionality, and user experience.

Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

  • Service Providers: Third-party service providers who assist us in providing services (e.g., payment processors, IT service providers).
  • Legal Requirements: Regulatory authorities, law enforcement agencies, or as required by law.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Rectification: You have the right to request correction of any inaccurate or incomplete data.
  • Erasure: You have the right to request the deletion of your personal data, subject to certain conditions.
  • Restriction: You have the right to request the restriction of processing your personal data.
  • Data Portability: You have the right to request the transfer of your data to another organization or directly to you, under certain conditions.
  • Objection: You have the right to object to the processing of your personal data under certain circumstances.

To exercise these rights, please contact us using the contact details provided below.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Cookies Policy

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us to provide you with a better browsing experience and enable us to improve our website.

How We Use Cookies

We use cookies to:

  • Ensure Website Functionality: Cookies help us to maintain the functionality and security of our website.
  • Enhance User Experience: Cookies allow us to remember your preferences and provide a more personalized experience.
  • Analyze Usage: Cookies help us to understand how our website is used, which helps us to improve its structure and content.

Types of Cookies We Use

  • Strictly Necessary Cookies: These are essential for the operation of our website.
  • Performance Cookies: These cookies collect information about how visitors use our website, allowing us to improve the way our website works.
  • Functionality Cookies: These are used to recognize you when you return to our website, enabling us to personalize content for you and remember your preferences.
  • Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website more relevant to your interests.

Managing Cookies

You can control and manage cookies in various ways. Most browsers automatically accept cookies, but you can choose to accept or decline cookies through your browser settings. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website.

More Information About Cookies

For more details on cookies and how to manage them, you can visit All About Cookies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Hearts of Wonder Nurseries
26 King Street, Gravesend, DA12 2DY
Email: [email protected]